Frequently Asked Questions
Everything you need to know about our luxury opal jewelry and shipping.
Are your opals ethically sourced?
Yes, we pride ourselves on sourcing our opals directly from the mines in Lightning Ridge, Australia. We maintain strict ethical standards and ensure every stone is conflict-free and authentic.
How long does international shipping take?
We offer worldwide shipping via express couriers. Typically, international orders arrive within 5 to 10 business days, depending on your location and local customs processing.
Do you provide certificates of authenticity?
Absolutely. Every solid black opal and high-end jewelry piece comes with a signed Certificate of Authenticity detailing the stone's origin, weight, and characteristics.
What is your return policy for jewelry?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original condition for a full refund or exchange.
Can I request a custom jewelry design?
Yes, we specialize in custom settings. You can select a loose opal from our collection, and our master jewelers will work with you to create a bespoke piece of fine jewelry.
Are the colors in the videos accurate?
We use professional lighting and high-definition cameras to capture the true play-of-color in our opals. However, please note that colors may vary slightly depending on your screen settings.