Returns & Exchanges

At Black Opal Direct, we want you to be completely satisfied with your purchase; if you are not happy with your fashion items, we offer a 30-day return policy for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our support team within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Item

  Securely pack the item in its original packaging, ensuring all tags are attached and the product is in its original, unworn condition.

• 3.
  Ship the Package

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Receive Refund or Exchange

  Once our quality control team inspects and approves the return, your refund or exchange will be processed within 5-7 business days.